Terms and Conditions
General Provisions
By using this website and registering for classes, you confirm that you have read and understood these Terms and Conditions and agree to comply with them. If you do not agree with any part of these terms, please refrain from using our services.
The Pilates reserves the right to update or modify these Terms and Conditions at any time. The most current version will always be available on our website.
Service Booking and Registration
Class registration is completed using the booking system integrated on the website. Payments can be made using various methods, including Apple Pay, Google Pay, online banking, and other available payment options.
By completing a registration and receiving confirmation, you commit to attending the class on time. All cancellations or rescheduling must be made no later than 12 hours before the start of the class. If this deadline is not met, the paid fee or class credit is non-refundable.
To ensure a high-quality and safe training experience, we reserve the right to cancel a class if fewer than 3 participants are registered. In such cases, clients will be notified of the cancellation no later than 1.5 hours before the scheduled start time. Clients will be offered the option to reschedule their visit.
All single visits and selected memberships have a defined validity period. The validity period is specified at the time of purchase and is considered binding. Once the validity period expires, unused visits are non-refundable and non-compensable.
Payment Terms
All payments must be made online using the payment methods indicated on the website. After each purchase, an invoice is automatically issued to the client.
Payments can be made via Swedbank, SEB, Luminor, Citadele, and Šiaulių Bank online banking, Visa and MasterCard payment cards, Apple Pay, Google Pay, and Kniks gift cards. All payments are processed in euros (EUR) only.
Payments are processed via the makecommerce.lt payment platform and Stripe, depending on the selected payment method.
The Pilates reserves the right to change service prices at its discretion. Price changes apply only to newly purchased services and do not affect memberships or visits that have already been paid for, which remain valid under the conditions in effect at the time of purchase.
Memberships
Clients may choose from several available membership packages. When selecting or purchasing a membership, the following personal data is processed: first name, last name, email address, phone number, payment details, and information about the selected membership package. This data is necessary for membership administration, service provision, and invoicing.
A membership grants the right to attend classes in accordance with the current schedule and the terms of the selected package. If a client does not attend a scheduled class, the credit or visit is non-refundable and cannot be transferred.
Once payment for the selected membership has been completed, the payment is considered final and non-refundable. If the client cancels the services or does not use the membership in full or in part, the paid amount is not refunded and cannot be transferred to other periods or packages.
Recurring memberships are memberships subject to automatic recurring payments.
For these memberships:
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Payments are periodic;
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Payments are automatically charged to the payment method selected by the user;
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The membership is automatically renewed, unless cancelled in accordance with the applicable terms and conditions.
Minimum commitment:
By choosing a recurring membership, the user agrees to a minimum commitment period of 3 months.
During this period:
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The membership cannot be terminated;
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Automatic payments cannot be suspended, except where required by applicable law.
Payment processing:
Payments for recurring memberships are processed via Stripe.
Class Procedures and Participation Terms
Classes are conducted according to the schedule published on the website, and participant registration is required prior to each class.
Training at the studio is permitted from the age of 14. Participants aged 14 to 18 must have written consent from a parent or legal guardian.
Clients are encouraged to arrive at least 10 minutes before the class to allow sufficient time to prepare. Clients are required to adhere to the scheduled class time, follow the instructor’s guidance, and behave responsibly to ensure the safety of all participants and the effectiveness of the session.
Before attending a class, clients must inform the instructor of any health conditions, limitations, or risk factors that may affect their participation or safety.
To ensure a safe, calm, and well-organized environment for all clients, children and animals are not permitted in the studio.
Limitation of Liability
The Pilates is not responsible for any health issues or injuries that may occur if clients fail to follow the instructor’s guidance or do not disclose their health condition, limitations, or risk factors prior to the class.
The studio is not responsible for personal belongings left in the studio premises or during classes. Clients are encouraged to take care of their personal items and not leave valuables unattended.
The studio reserves the right, if necessary or due to changes in circumstances, to replace group class instructors without prior notice. The company also reserves the right to modify registration, cancellation, and other applicable rules at its discretion without prior notice. All changes take effect upon publication on the website.
Privacy Policy
All personal data provided by clients is processed in accordance with applicable personal data protection laws of the Republic of Lithuania and our Privacy Policy. Client data is used solely for the purposes of registration, membership administration, service provision, and communication with clients.
Client data is not shared with third parties, except where necessary for the provision of services (e.g. payment processing through partner systems) or where such disclosure is required by applicable law.
Links to Other Websites
The Website may contain links to third-party websites or external resources. The Pilates is not responsible for the content, security, privacy policies, or quality of services provided on such websites.
Customers using these links do so at their own risk.